Description of customer privacy and privacy measures. Answers to Frequently Asked Questions (FAQ).
How can I buy anonymously?
Anonymous purchases in our sexshop can be made through collection points, eg zasilkovna.cz and its foreign European equivalents. You can enter a false first name and surname for such a pickup, as you will receive a password to pick up your phone and mail. Many of our customers take advantage of this. Neither we nor the carrier will know your identity. You can also buy anonymously in the stone shop of our sex shop in Prague Nusle.
Goods are shipped in an opaque box. Sender Name: Extas. When sent by post, the name of a Czech worker. In the physical store of our sexshop is always available opaque free packaging.
All customer data and purchases are confidential and protected in accordance with the requirements of EU Regulation 679/2016 GDPR.
We process contact and identification data filled in by customers in the order form of this e-shop, ie. to the extent necessary for processing the order. Processing is carried out automatically through the database of the trading system and also by email, which sends confirmation of the order. 2 named people have access to them. Within 6 weeks (exceptionally within 2 months) We have deleted all your personal data from us since the order was placed. In the next week we are deleting the last backup with your data. Because of legitimate interest, server protection, our hosting provider keeps IP addresses, pages accessed by these IP addresses, and times of access for 1 month.
The person whose data we process has the right to: request the transmission of information in a structured, machine-readable format (by email or in person) collected about that personality; their rectification, erasure or processing limitation (unless the law imposes an obligation to preserve them); file a complaint with the Supervisory Authority of the Czech Republic (the Office for Personal Data Protection).
We do not process or use personal information in comments. If the comments and ratings contain personal data of an identifiable person, the affected person is entitled to request their removal in addition to the rights above. We do not process personal data from complaints. We do not send ad mails, bulk messages, or review requests.
The administrator of personal data is the trade operator (see business conditions) registered also with the Office for Personal Data Protection. The representative and agent for the protection of personal data is JUDr. Ing. Vladimír Koranda, Ph.D., contact mail and phone see page contact. Data in the business and mail database are encrypted and password protected. Potential leakage of personal data will be reported to the Office for Personal Data Protection of the Czech Republic within 72 hours.
List of providers of external IT services and transport (processors of our personal data) and their use of our personal data
We only hand over the data to Česká pošta and Zasilkovna.cz, which will deliver the consignments themselves or deliver them to your chosen carrier (list on the cash register page) to the extent necessary for delivery. Ie. for example, we do not disclose the address when picking up goods from vending machines or dispensing points. Carriers use a contact mail for notification of acceptance of the shipment for shipment, as well as a contact mail or mobile phone for information on the readiness of the shipment for handover.
Hosting and email provider for our sexshop is a reputable provider Cesky hosting spol. THINline sro. On his server is a database of orders and contact details of customers before we delete them (see above). The provider does not have access to this database.
Storing cookies and website history on your PC
We store cookies on your PC with the contents of the shopping cart. If the site stores it on the server under the visitor's IP, there would be collisions due to the use of 1 IP by multiple users of the home or corporate network. The only other option is a customer account. However, we do not allow this for customer protection, see the section below. We also store cookies on site settings (eg number of products per page, language, etc.). These files are necessary for the purchase and we save it for legal reasons.
Our cookies have a strict expiration date 3 days (standard is 30 days to 2 years). By default, web browsers are set to remember cookies in addition to cookies history of the pages you visit. To maintain privacy in particular on a shared PC consider deleting cookies and browsing history in your browser settings. Do not access our site from corporate networks where your permission to delete cookies and history may be restricted. Your business typically logs history on the enterprise server beyond the above, and sexual themes are subject to company bans and company tracking alarms.
Why can't I register a customer account and always have to fill in my address, mail and phone number again?
Your personally identifiable information is very sensitive personal data in connection with an intimate purchase or even a visit to an intimate site. It is safest for your privacy if they are not kept anywhere longer than necessary to process your order.
Why doesn't my invoice contain my customer ID?
The Act on Accounting requires the archiving of accounting and tax documents for 5 years. In order to protect your personal data, we issue a simplified tax document as far as possible without identifying the customer. This document is lawful and can be used in accounting. Upon request we will issue a full invoice.
Purchase over 200 Eur - 5%, over 400 Eur - 10%, professional customers can achieve discounts up to 15%. Volume discounts cannot be combined. An item whose price exceeds 200 Euros already includes this discount and when purchasing more of these items the discount must be negotiated individually.
For the purposes of referrals and reviews it is possible to agree on a promo code and reward (5% customer discount, 3% partner - blogger reward), or another reward system.
The item cannot be added to the basket (the blurred button Add to basket)
You may not have chosen a variation (such as size or color) or the label "not in stock". We block non-stock orders with a few exceptions (sex dolls, large plugs) to prevent misunderstandings. Upon request, we confirm availability and reservation.
Is the goods declared in stock really in stock? Can I see it at the store?
"in stock"(For a product with multiple variations, select the specific variation for information) means immediate availability at the store. The warehouse is integrated into the online store. All goods in stock are available for non-binding examination at the store.
Your sex toys are cheap compared to other sex shops. Are low prices at the expense of quality?
see page About us
Warranty? We lost the invoice
2 years (when buying a business it can be less see Terms and Conditions). We can identify the guarantee document by the document number.
Returns and complaints
You always have the right to claim product defects. In addition, the consumer may withdraw from a distance contract within 14 days under the conditions laid down by law. In this case, be aware of the specifics of sexual products for intimate areas (typically dildos and vibrators, penis rings, etc.) and other hygienically demanding products (whip, bondage tape, etc.), namely opening the sanitary packaging (more) Terms and Conditions).
can I pay by card?
They want 5% for a card or GoPay, 3% for PayPal. We prefer to leave it to customers at lower prices. Bank transfer can be.
How hard is my sexual device (rubber, TPE, PVC "rubber") purchased here and from competitors?
Hardness of sex toys in the product description. We will measure your sex toy for free with a digital durometer.
Anyone can comment or rate and is approved subject to the conditions of decency, legality and materiality.
Shopping on Chinese Aliexpress Portals?
If you want a lower quality product to test (cheap BDSM), or even just some accessories, cable, case, etc., it can sometimes be a good choice. It is usually without VAT, customs and transport. But even some poor quality products can be pretty expensive on Aliexpress compared to wholesale prices. High-quality toys from China are sold in classic ways, unless we include overpriced traffickers.