How can I shop anonymously?
Anonymous purchases in our sex shop can be made through the sites used to pick up shipments, e.g. zasilkovna.cz (=packeta.com) and its foreign European equivalents. For such pickup you can enter a fake name and surname, or you will receive a password for pickup on your mobile and email. Many of our customers take advantage of this. This way neither we nor the carrier will know your identity. You can also buy anonymously in our sex shop in Prague Nusle.
The goods are sent in an opaque box. Sender's name: Extas. In our brick-and-mortar sex shop in Prague Nusle there is always a free opaque packaging.
Customer Data Protection - Personal Data Retention Period
All data about the customer and his/her purchase is confidential and protected in accordance with the requirements of EU Regulation 679/2016 GDPR.
The personal data controller is Extasica s.r.o., a company based in the Czech Republic. The data in the business and e-mail database are encrypted and password protected. Potential leakage of personal data will be reported within 72 hours to the Office for Personal Data Protection of the Czech Republic.
We process contact and identification data filled in by customers in the order form of this e-shop, i.e. to the extent necessary to process the order. The processing is automated via the database of the trading system and the email that sends the order confirmation. Access to the data is granted to 2 designated people and a programmer. Within 6 weeks (exceptionally within 2 months) from the moment you place an order, we completely delete all your personal data. With the exception of invoices over 10 000CZK, where we are obliged by the Accounting Act to keep the name and address of the buyer for 5 years (10 years when we become VAT payers). In another 2 months we delete the last deposit with your data. In other words, after 6 weeks, we no longer know about you and cannot contact you ourselves. Due to legitimate interest, server protection, our virtual server provider for a period of 1 month, it stores IP addresses, the pages accessed by those IP addresses and the times of those accesses.
The person whose data we process has the right to: request us to transmit information in a structured, machine-readable format (by email or in person) that is collected about that person; correct, delete or restrict processing (unless the law requires us to retain it); lodge a complaint with the supervisory authority of the Czech Republic (Office for Personal Data Protection). This office oversees compliance with privacy regulations, including the GDPR.
Data in comments and complaints
We do not process or use personal data in comments. If comments and ratings contain personal data of an identifiable person, the person concerned is entitled to request their removal in addition to the rights above. We do not process personal data from complaints.
Email addresses processed according to the consent to receive newsletters
If you give your active (unchecked) consent to receive newsletters, your email address is stored in our database for the purpose of receiving news about our products or interesting activities no more than 4 times a year. We will delete your email address from our database at your request or by clicking on the "unsubscribe" button in every email you receive. The retention period of the personal data - email is therefore basically unlimited until the consent is withdrawn.
List of external IT service and transport providers (processors of personal data managed by us) and their use of our personal data
We only transfer data to the carrier Zásilkovna s.r.o.which will deliver the shipments itself or hand them over to the carrier of your choice (list on the checkout page) to the extent necessary for delivery. For example, we do not disclose the address when picking up goods from vending machines or dispensing points. Carriers use contact email to notify you that they have received your shipment for delivery, and contact email or mobile phone to notify you that your shipment is ready for delivery. Zasilkovna.cz processes the data for a period of 3 months after delivery and then anonymises it.
The provider of the virtual and email server for the Extasica sex shop is a reputable company based in the USA DigitalOcean, LLC. On its server is a database of orders, customer contact details and emails confirming orders, for a period of 2 months from the order until the irreversible anonymization of all personal data of orders or deletion of emails. The hosting provider is not authorized to access this database. The secondary email provider for our sex shop is also Google LLC. There is a copy of the emails on his server containing order data (identification of items purchased and customer contact details) until 2 months after the order before we delete everything.
The payment gateway is provided by ComGate Payments, a.s. (ComGate). ComGate is a company licensed by the Czech National Bank as a payment institution. ComGate receives your name, email, account and bank identification data and our store identification when you make a credit card or quick online transfer. Comgate retains this data for the period specified by legislation (i.e. generally 5 years after the end of the financial year).
Only for customers from the Czech and Slovak Republics in case of passive consent to disclose the email and the content of the purchase to Heureka for the purpose of sex shop review: if you check the box on the checkout page yourself to send the Heureka satisfaction questionnaire, we will send the company Heureka Group a.s.: customer's email address, order number, content of purchase, time of purchase, identification of our store. This data is stored in pseudonymised form by Heureka for 4 years after the questionnaire is sent, or 6 months if you do not complete the Heureka questionnaire.
Storing cookies and site history on your PC
We store a cookie on your PC with the contents of your shopping cart. If the site stored this on its server under the visitor's IP, there would be collisions due to the use of 1 IP by multiple users of the home or corporate network. The only other option is a customer account. However, we do not allow this for customer protection reasons see section below. We store cookies about site settings (e.g. number of products per page, language, etc.). These files are necessary for the completion of the purchase and we store it this way for a legal reason.
We also store anonymised analytical cookies and affiliate cookies on your PC. We use 3rd party independent analytics and do not share analytics data. We use the data to find out where you came to us from, what you viewed and for how long, your region or city, browser language, browser and operating system. These cookies help us to anonymously determine the target customer group, the sources of traffic and which traffic sources bring in shoppers. It makes sense for us to present ourselves further on the sites identified in this way. These cookies only work with an anonymised IP address (i.e. the front part of the IP address, which can only identify the user's city). Affiliate cookies possibly identify the affiliate partners from whom you came to our website.
Our cookies have an expiration date of 30 days (the standard is 30 days to 2 years). Web browsers are usually set at the factory to remember not only the cookies but also history of visited pages. To maintain privacy, especially on a shared PC, consider deleting cookies and browsing history in your browser settings. Do not access our extasica.com website from corporate networks where your permissions to delete cookies and history may be restricted. Your business typically logs history on a corporate server beyond the above, and sex-related sites are subject to corporate bans and corporate tracking alarms.