FAQ

Answers to frequently asked questions (FAQ).

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Why can't I register a customer account and always have to fill in my address, email and phone number again?

Your identification data is very sensitive personal data in connection with an intimate purchase or even just a visit to an intimate website. It is safest for your privacy if it is not kept anywhere longer than necessary to process your order.

Why doesn't the invoice contain customer identification information?

The Accounting Act requires the archiving of accounting and tax documents for 5 years. In order to protect your personal data, we issue a simplified tax document without customer identification as far as possible. This document complies with the law and can be used for accounting purposes. On request, we will issue a full invoice.

Items cannot be added to the cart (obscured Add to Cart button)

You probably did not select a variant (e.g. size or colour) or there is a label "out of stock" above the number of items you are buying. We block orders of out-of-stock items with exceptions (sex dolls, large plugs) to avoid misunderstandings. We will confirm availability and booking on request by phone or email.

Are the goods declared in stock actually in stock? Can I see it in the shop?

The label "in stock" (for a product with multiple variants, it is necessary to select a specific variant when providing information) means immediate availability in the shop. Stock is integrated into the online shop. All goods in stock are available for non-binding viewing in the shop.

Your sex toys are cheap compared to other sex shops. Aren't low prices at the expense of quality?

see page About us

Warranty? We lost the invoice

2 years (for company purchase it can be less see terms and conditions). We are able to identify the warranty document by the document number.

Returns and Claims

You always have the right to complain about product defects. In addition, the consumer can withdraw from a distance contract within 14 days under the conditions set out in the law. In this case, beware of made-to-order products and the specifics of sexual products for intimate areas (typically dildos and vibrators, penis rings, etc.) and other hygienically demanding products (whip, bondage tape, etc.), namely the use or only the opening of the hygienic packaging (more terms and conditions).

Returning used goods is not possible due to the nature of sex aids. Exceptionally, we may accommodate the customer and take the item back at 30% of the purchase price and subsequently sell the item at 50% as used. But we are not happy about it and usually do not do this. This decision is entirely up to us.

What is the hardness of my sex toy (rubber, TPE, PVC "rubber") purchased here and from competitors?

The hardness of sex toys in the product descriptions. We will measure any of your sex toys for free with a digital durometer.

Visitor comments

Comments or reviews can be given by anyone and are approved under the conditions of decency, legality and factuality.

General rules for discounts

Discounts cannot be combined, the highest discount is always counted. Discounts do not apply to the vibrators category. Discount programs can be terminated at any time.

Quantity discount 5% over 200 Eur

Purchase over 200 Eur = 5% discount on goods.

Discount for reviews on Google

For Extasica review on Google is 10% discount (one purchase).

Discount for sex shops

20%.

Other information

For others, please contact us by email or phone.