Art. 1 Shop operator ("Seller")
Kim Phuong Vo Thi, registered office Družstevní ochoz 1378/21, 140 00, Prague, Czech Republic. Commercial Identification Number 87933977 (administrative register of economic subjects led by the Ministry of Finance of the Czech Republic). The address of the stone shop is Svatoslavova 554/1, 140 00 Prague 4 Nusle, Czech Republic. The stone shop is also a contact point and a place for complaints and returns.
Art. 2 Prices, fees, Shipping, delivery time, VAT, payment options, EET, product manuals
I. Prices of transport and surcharge for payment on delivery will be displayed on the cashier page. Just put anything in the cart and go to the checkout and select the country of delivery. When ordering, you will receive shipping costs and payment surcharge upon delivery also in the order confirmation email. For some countries, we only accept prepay.
II. Dolls and heavy goods traffic, for which this is shown on the product page, can only be selected using the "Sex sex doll" transport method. If this method of transport is missing for your country, we do not transport heavier loads there by default and the price must be agreed individually via email.
III. In the case of cashless payment, the seller always pays the fees of his bank and does not pay the fees of the buyer's bank (especially for foreign payments). The Seller's telephone line (or email) is not subject to a special charge; callers pay the price according to their operator's price list for calls to the Czech Republic.
IV. We are not VAT payers for any EU country (ie prices will not be increased by VAT).
V. The stone shop accepts cash in Czech crowns. Payment outside the store or in another currency is possible only according to the instructions of the seller (see contact). The following applies to cash payments at the store: Pursuant to the Act on Registration of Sales, the Seller is obliged to issue a receipt to the Buyer. At the same time, he is obliged to register the received revenue with the tax administrator online; in the event of a technical failure, no later than 48 hours.
VI. General instructions for use of sex toys is included in the confirmation email of each order. Instructions for operating and using the particular device are on the product page of the device.
Art. 3 Personal data
Customer details and purchases are confidential and protected in accordance with EU GDPR 679/2016. Your details are only for order processing and are only forwarded to your chosen carrier. After 2 months of order processing, we will irreversibly delete them. For other mandatory privacy information see Privacy.
Art. 4 Complaints Procedure and Warranty for Defects
I. The warranty on purchased goods is 2 years. It can be reduced to one year in the product description for sales items on display. There is a 6-month warranty for goods purchased at the entrepreneur's company (the company or company ID has been added to the billing information). The Seller is responsible for the conformity of the goods with the contract and the defects of the goods during the warranty period, except for defects resulting from the use and care contrary to the instructions or in a manifestly unreasonable manner.
II. Before shipping it is advisable to contact the seller for a complaint, because complaints can sometimes be resolved faster only by sending the missing or defective part to the seller. The Buyer shall send the goods for complaint to the store according to Article 1 with a description of the defects and a contact address. Putting an e-mail or phone can significantly speed up the claim. Upon personal delivery, the Seller shall issue a complaint report. Complaints are handled as soon as possible, otherwise within 30 days.
III. If the defect cannot be remedied, if the same defect recurs, the buyer may request replacement of the item (when replacing the item or part with a new one, the whole warranty period of the item or part starts from the beginning), withdraw from the contract or request a reasonable discount. In case of justified complaint we also cover reasonably incurred costs of transporting the item to the complaint and back (postage).
IV. In case of unauthorized complaint, the item can be picked up at the store or sent to the buyer after payment of the list price transport within 3 months from the notification of rejection of the complaint. Later, the owner is deemed to have abandoned the item and, due to its nature, the item is discarded for reasons of hygiene.
Art. 5 Distance contracts (e-shop purchase)
I. Consumer is a natural person who has not added a company or company identification number to the order or billing information.
II. Electronic order: insert into cart, choose delivery and payment methods, order button. We do not place phone orders.
III. The contract for goods available in stock is concluded by confirming the receipt of your order by our system. For orders over 300 EUR cash on delivery, the seller can request a deposit within 3 days. In this case, the contract is not concluded until the advance is received.
IV. The contract for non-stock virgins is concluded by paying half the purchase price in advance and by email confirmation of the individual specifications of the virgin by the buyer.
V. For other non-warehousing goods, the contract is concluded by confirmation of the buyer after receiving the availability information, in the case of the required deposit up to the payment of the deposit.
VI. The consumer can cancel (by phone or e-mail) a distance contract with the exception of goods made at the customer's request (eg sex doll), free of charge (by telephone or e-mail) until the seller is notified of the shipping details.
VII. When receiving the goods from the carrier, the buyer checks the integrity of the packaging. In case of breach of the package or suspicion of unauthorized opening of the order, he may refuse to take delivery, eventually log the damage and then open and check the consignment together with the carrier.
VIII. If a customer in a physical store holds the goods of an incomplete order and the online customer buys the goods in the meantime, priority has an internet customer (legally placed an order earlier). For goods where the purchase contract is subject to a deposit or the possibility to request it, this applies only at the moment of crediting the proper deposit to our account.
IX The Seller may cancel the reservation or withdraw from the contract without delay by e-mail if the advance payment or the price of the goods is not paid when the electronic payment is chosen in advance after the expiry 24 hours counted only on working days when ordering from the Czech Republic or after 48 hours counted only on working days when ordering from Europe. The seller may refuse an order from a problematic IP address or with false billing and contact information.
X. The Seller may immediately reject the order or withdraw from the contract by e-mail if the goods are stolen, damaged or defective; Furthermore, due to an obvious price error in orders or currencies or the number of pieces for a given price and warehouse errors when we do not physically have the goods.
IX When picking up the pre-paid goods at the store, the recipient may be asked to present proof of identity or otherwise prove his status.
Art. 6 Withdrawal from the distance contract by the consumer
I. The consumer may withdraw from the purchase under the following conditions without giving any reason. The withdrawal effective by dispatch may be made within 14 days, starting on the day following the day of delivery of the goods, by means of a form further or by similar comprehensible written communication.
II. With the exception of all-metal items without cavities and clothes or handcuffs outside the natural area, it is not possible to withdraw from the contract for goods after opening the sanitary packaging or its seal and which cannot be returned for hygienic reasons. These are mainly goods for contact with internal intimate parts of the body (eg vibrators, dildos, gags, dolls, open gels, panties, chastity belts). Furthermore, BDSM goods that in use capture human tissue (dents, whips), latex. For these goods, hygienic packaging means any packaging or seal which must be irreversibly damaged in order to access the goods (usually welded, sealed or sealed plastic or boxed packaging). Irrespective of the breach of the hygienic packaging, it is not possible at all to withdraw from the purchase of custom-made goods, such as sex dolls.
III. The goods must not bear any signs of damage or wear. In the absence or damage of packaging or accessories beyond what is reasonably necessary for careful opening, the seller may reasonably reduce the amount returned.
IV. Goods must be shipped or delivered within 14 days of sending the withdrawal, otherwise the buyer is deemed to have canceled the withdrawal. If you ship goods separately from the withdrawal, identify them with your name or sales document number or copies. Cash on delivery will not be accepted.
V. The consumer shall be entitled to a refund of the price of the goods in the manner in which they were paid within 14 days of the return of the goods. In the event of withdrawal within 14 days, the consumer shall bear the cost of transport for the purchase and return of the goods, as well as the cost of the refund. The bank transfer fee in the EU is 0 at our bank and you pay only your bank fee. If the buyer pays cash on delivery or by credit card and does not disclose a bank account for a refund, the buyer will bear the costs of returning this payment according to the price list of the cash service provider (Czech Post, for other westernunion.com countries) or the price list of the card payment provider will be added after card payment is enabled).
VI. If the conditions of withdrawal are not met, the seller informs the buyer. The item can be picked up at the store or sent to the buyer after paying the list price within 3 months of the notification. Later, the owner is deemed to have abandoned the item and, because of its nature, the item is discarded for reasons of hygiene.
VII. Model form of withdrawal from a distance contract
addressee: upon withdrawal by post: Kim Phuong Vo Thi, Svatoslavova 554/1 140 00 / upon withdrawal by email: email address listed in contact
Consumer: name, address, telephone:
Withdrawal from a distance contract within 14 days
On… .. I received the goods based on order number. … ..:
I hereby withdraw from the contract (delete as appropriate)
(a) in respect of all goods
(b) only regarding the goods listed below……. ……. …… ..
Account Refund Number is: … … … … / Bank code … … … , (for banks outside the Czech Republic IBAN: … … … … … … SWIFT code:…… Name and surname of the account holder:…. …. …)
IN (place) … … … …, on … … … …
Art. 7 Additional provisions
I. For the resolution of disputes, the Municipal Court in Prague is competent for the out-of-court settlement of consumer disputes at the level of:
Czech Republic the Czech trade inspection
Slovakia Slovak Trade Inspection
Spain Agencia Espanola de Consumo.
II. The purchase contract is governed by the law of the Czech Republic.
III. If the terms are incomprehensible, unfair or faulty, we will be glad for your feedback. We will correct or explain the conditions at your request.
24.6. 2016, last update 8.2.2020